Notice of Nondiscrimination/Filing a Grievance
CHC complies with applicable federal civil rights laws and does not discriminate, exclude or treat people differently on the basis of race, color, religion, sexual orientation, gender identity, national origin, age or disability with regard to admission, access to treatment or employment.
CHC provides free aids and services to people with disabilities to communicate effectively with us, including free language services to people whose primary language is not English. If you need these services, please contact the nurse or social worker on your hospice team.
If you believe that CHC has failed to provide these services or discriminated in any other way, you may file a grievance in person or by mail, fax or email by using the contact information listed below. Please contact our Chief Operating Officer at NonDiscrimination@CFHcare.org or attention: Chief Operating Officer, 111 Sunnybrook Court, South Bend, IN 46637.
It is the law for CHC not to retaliate against anyone who opposes discrimination, files a grievance or participates in the investigation of a grievance.
Grievances must be submitted to CHC within 60 days of the date you become aware of the possible discriminatory action, and must state the problem and the solution sought. We will issue a written decision on the grievance based on preponderance of evidence no later than 60 days after its filing, including a notice of your right to pursue further administrative or legal action. You may also file an appeal of our decision in writing to our President/Chief Executive Officer (CEO) within 15 days. Our CEO will issue a written response within 30 days after its filing. Please mail that appeal to 501 Comfort Place, Mishawaka, IN 46545.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.